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What Our Clients Say... "Sickle Brook Services is a great company to work with: we feel that they’re a part of our company. They give seamless support to our customers, and we treat them as part of our extended tech support team." [read more] —Andy Sakellarios, President “...within five minutes they had the problem diagnosed and walked me through how to solve it…They made it very easy for me.” [read more] —Chris Hansen, Principal
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Sickle Brook Services serves as the perfect seamless extension to your IT service business. We expand your business scope by providing phone, e-mail and remote support to your customers.
Help Desk Technical Support Our Help Desk service works by channeling calls to a toll-free phone number. The call is routed through our browser-based software and connects with our first available technician. The technician answers the phone and all e-mail and Internet help requests using your company name and resolves all issues directly. You set the limit on what we do, so we never infringe on the activity that builds your business. Weíre open from 8:00 a.m. to 6:00 p.m. Eastern Time weekdays. For those clients who require longer hours (including 7x24) Sickle Brook Services has optional extended plans available. Customer Feedback Reports & Analysis We create a call-tracking database to log every support call and its resolution and carefully analyze the data to give you valuable customer feedback reports and proposals, including:
Advanced Support for On-Site Technicians No one can expect a technician to have all information at their fingertips when at the customer site, but often that is what is expected. With Sickle Brook Services as your Help Desk, your technicians can find a solution to many issues with one simple call. Weíll work with your technicians to help fill in the gaps in your knowledge. And for those issues that are so complex the answer is not evident, weíll do the necessary research and get back to you with the correct solution. Products We Support We support most commercial software packages. We can work remotely on desktops and servers, adding users, finding passwords, resetting routers. If you use proprietary software, we work with you to identify the problem and connect you with the resources required to resolve your issue. Customer Satisfaction Surveys We craft a satisfaction survey specifically for your customers. Using a random sample of your customer base or random call backs, we can collate information that will help you build your business. Call Sickle Brook Services today at 781-862-8855 to learn how your IT business can make more money and maximize its success.
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