Is your IT staff
burdened with
employee
computer issues?
781-862-8855
|
|
Is your IT staff |
781-862-8855 |
 |
|||
|
What Our Clients Say... "...within five minutes they had the problem diagnosed and walked me through how to solve it…They made it very easy for me." [read more] —Chris Hansen, Principal |
Help Desk Technical Support—How we work with you Dove Help Desk gives your customers quick, convenient access to remote troubleshooting. Your customers work directly with our senior-level, Microsoft-certified technicians from the start, eliminating the need for time-consuming call escalation. Our Help Desk service works by channeling your calls to a toll-free phone number. The call is routed through our browser-based software and connects with our first available technician. The technician answers the phone and all e-mail and Internet help requests using your company name resolving all issues directly. We provide this service on weekdays from 8:00 a.m. to 5:00 p.m. in your U.S. time zone, except for seven holidays. For our clients who require longer hours (including 7x24) Dove Help Desk has optional extended plans available.
|
|
