What Our Clients Say...
781-862-8855
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What Our Clients Say... |
781-862-8855 |
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Paul Ruggeri Andrew Butler, Esq. Roblee Hoffman Andy Sakellarios Chris Hansen Ann Getman Nick Bliamptis Tom Gormley Mike Alonardo Jean Terhune |
Paul Ruggeri, President "They responded quickly and were very knowledgeable and intelligent about the products and applications, and very pleasant to work with. I’m president of a small business, and rely heavily on the Internet for research information. I had no other resources for solving computer problems until I heard about Dove Help Desk through networking colleagues. One day my operating system informed me my disk was 93% full, which alarmed me- I thought I had more space on my 40 gigabyte drive. I called the help line and they were great: they helped me figure out that pages visited on the internet were being downloaded and taking up space. They walked me through the solution screen by screen until it was resolved, back to about 55% capacity, and helped me reset my system to automatically delete pages after a few days. They responded quickly, and were very knowledgeable and intelligent about the products and applications, and very pleasant to work with. They also told me about some best practices to avoid future problems, and kept a record of the call so that if I needed to call back, they’d know what had already been done." Andrew Butler, Esq. "This may be the best money you spend for your business. As an attorney, I depend on my computer to draft documents, communicate by e-mail, do legal research on the Net, keep records on time, billing, bookkeeping and accounting. I would be lost without it. I can't afford to have any down time, and my time is better spent practicing law than fixing my computer. Having someone who can deal with my computer problems over the phone saves me a lot of billable time. For example, I had an Internet browser issue while trying to do legal research. It was a nasty problem that took Dove Help Desk an hour to fix, but they took the time to try a number of possible solutions until they figured it out. I would have lost a day if I’d tried to figure it out myself – and probably wouldn’t have solved the problem. They’re very professional; they don’t make me feel like a dummy, which is a nice thing. They are methodical and take a very watchful approach to solving my problem ~ and they were nice enough to call back the next day to make sure things were still working right. They are professional and knowledgeable, and it’s always a positive experience. It gives me great peace of mind knowing they’re just a phone call away.” Roblee Hoffman "It's little things... that make the difference between good service and superb service. They're really a great service and a wonderful resource to turn to. I know a fair amount about computers, but a problem cropped up that confounded me: suddenly I couldn’t get my print drivers to work, and I kept getting error messages. I couldn’t make sense of it, and I really didn’t want to take the computer out of the house and leave it at the shop for a few days, I called Dove Help Desk; they were very patient throughout the process of solving the problem. They asked me at the beginning of the conversation for my number in case we got disconnected, and were very concerned that I really had the problem solved before getting off the phone. It’s little things like that that make the difference between good service and superb service. They are as good as or better than the printer help line folks at a large corporation I’ve used. I’ve already referred my brother in Detroit to them. They’re really a great service and a wonderful resource to turn to." Andy Sakellarios, President "Dove Help Desk is a great company to work with: we feel that they’re a part of our company. They give seamless support to our customers, and we treat them as part of our extended tech support team. We use Dove Help Desk to serve our own customers, who range from 1-2 computer shops to 20-30 computers; they use customers in all aspects of their businesses, from real estate and banking to consulting. We get a lot of calls, often when we’re on the road a lot, and it’s hard to answer technical questions comprehensively when you’re in traffic in Boston. We use Dove Help Desk as a central call center for customers for complete coverage – they answer calls, forward them and provide tech support to our customers by phone. They handle all our calls, so we can be out in the field dealing with server issues. As the owner of Relia-Tech, I know every customer personally, so I thought it would be hard to turn the calls over to Dove Help Desk: but there have been no problems, and it gives me a sense of comfort and security that they actually know what they’re doing! We get very good value for the money. Before, customers couldn’t always reach us if we were on site our out of cell range: now they actually get to talk to someone who’s technically savvy and much more personable than an answering service. Dove Help Desk is a great company to work with, and we feel that they’re a part of our company. When we fix a problem we send out a tech tip sheet to our technicians, and we do to them as well: we treat them as part of our extended tech support for customers." Chris Hansen, Principal “...within five minutes they had the problem diagnosed and walked me through how to solve it…They made it very easy for me. I know Barbara Dove from a networking organization, BNI. I gave her help line a call when I couldn’t get rid of pop-up menus on my computer – I’m not illiterate with computers, but this was beyond me. They were great, within five minutes they had the problem diagnosed and walked me through how to solve it. They were really nice and relaxed, they made it very easy for me." Ann Getman, APR, Principal “This is the best business insurance policy I’ll ever have; professional expertise on call when I need it to get me back to work. I depend on my computer for communication with clients and colleagues, for research, writing, and keeping my business books. I don’t have time to learn everything a computer can do for me or develop expertise, and my computer and software suppliers’ help desks take too long and never really explain how to fix and avoid problems. I use Dove Help Desk for problems and questions with Word, Office, Excel: formatting and integration. They are great at qualifying the questions so they can give me complete answers- and suggesting better ways to go about routine tasks. I know I will get help on the spot – the call center is very professional, polite, plain-spoken. I don’t panic when something disappears from my screen- I just call Dove Help Desk. Really, the best insurance policy I’ve ever had; professional expertise on call when I need it to get me back to work.” Nick Bliamptis, President “...they let people focus on their real work, their mission, instead of tracking down a lot of random software errors. We’re a small sales firm, and if we’re spending our time on IT problems, that’s time we’re not spending on selling. Dove Help Desk has helped us with a variety of problems and applications, from substantial ones with getting our web site up to small questions about how thing work- and why they don’t. Their services are a good deal: they let people focus on their real work, their mission, instead of tracking down a lot of random software errors." Tom Gormley, President “...the level of quality and their expertise is excellent, and they have outstanding listening, diagnosing, and interpreting skills. I run a small business consulting to companies on customer service management. I have computers at the office and at home, and I’ve called Dove Help Desk a number of times with issues on wireless and internet connections, operating systems and networking. I find they’re very effective; the level of quality and their expertise is excellent, and they have outstanding listening, diagnosing and interpreting skills - especially compared to manufacturers’ help lines. You don’t need to spend a lot of time educating them about the problem, you get value immediately!" Mike Alonardo, Account Manager “...a helpful company that’s a great resource to you. They make your life easier so you can get back to work! I’ve had a number of problems with my computer, and many occasions to call Dove Help Desk, and they’ve been very helpful. For example, I was getting bounced out of my customer’s e-mail system; evidently my e-mail wasn’t set up correctly or formatted right. I called the service line, and they were great. They walked me through the whole problem and helped me fix and reformat my e-mail. It was a really good experience. The person I spoke with was very personable, comfortable and easy to talk with; I didn’t have to strain to understand his explanations. I’d describe Dove Help Desk as a helpful company that’s a great resource to you. They make your life easier so you can get back to work!" Jean Terhune, Director of Operations "I've used [their] services a number of times and have been very happy with how they walked me through the solutions when no one else could help me. I met Barbara Dove when she joined the Chamber, and learned about her business. I’ve used her services a number of times and been very happy with how they walked me through the solutions when no one else could help me. For example, one day I lost all the navigation tool bars on my screen and nothing I tried worked, and the staff person we’d been using for IT couldn’t help, either. I called Dove Help Desk and they were wonderful; they walked me through the complicated process of fixing it. I’d say they are really excellent, they offer an excellent service, and they’ve saved me a lot of time. I could have worked through our webmaster, but I think I got service as good or better from Dove Help Desk."
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